Widerrufsrecht

Returns & Refund Policy

Thanks for shopping with Smoes Wellness. If you're not completely happy with your order, we're here to help.

Returns
You have 14 days from the day your order arrives to request a return. Items must be unused, unworn, and in their original packaging.

To start a return, email jayondo1@gmail.com with your order number and reason. We'll reply with the next steps. For change-of-mind returns, return shipping is covered by the customer — we recommend a tracked service, as we can't be responsible for items lost on the way back.

Faulty, damaged, or wrong items
If your item arrives faulty, damaged, or isn't what you ordered, email jayondo1@gmail.com within 14 days with a photo. We'll arrange a free replacement or full refund — no need to send it back.

Order not arrived
Our items ship from overseas, so please allow up to 20 working days for delivery. If it hasn't arrived by then, contact us and we'll track it or refund you in full.

Refunds
Once approved, refunds go to your original payment method within 5–10 business days. Original shipping charges are non-refundable unless the item was faulty or incorrect.

Questions?
Email jayondo1@gmail.com — we reply within 24–48 hours.