FAQs — Frequently Asked Questions

Ordering & Payment

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay. All payments are processed securely.

Is it safe to order from Smoes Wellness?

Absolutely. Our checkout is fully secured with SSL encryption, and we never store your payment details. We're a UK-based store committed to protecting your data.

Can I use a discount code?

Yes! Enter your discount code at checkout. Use WELCOME15 for 15% off your first order, or SUMMER20 for 20% off when you spend £25 or more.

Shipping & Delivery

How long does UK delivery take?

Standard UK delivery takes 3–5 working days and costs £4.99. Express UK delivery (1–2 working days) is available for £6.99.

Do you ship internationally?

Yes — we ship to Europe (£14.99, 7–14 days) and internationally (£23.99, 10–21 days). All orders are tracked.

How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. You can use this to follow your delivery.

Returns & Refunds

What is your returns policy?

We offer a 30-day returns window on all unused items in their original packaging. See our Returns & Refunds page for full details.

My item arrived damaged — what do I do?

We're sorry to hear that! Please contact us via our Contact page with a photo of the damaged item and your order number, and we'll arrange a replacement or refund right away.

Products

What sizes are available for clothing?

Our activewear is available in a range of sizes from XS to 3XL. Please check the size chart on each product page to find the best fit for you.

Are the leggings squat-proof?

Yes! Our gym leggings are made from high-quality, opaque fabric that has been tested to ensure full coverage during all types of exercise.

How do I care for my activewear?

Wash in cold water on a gentle cycle. Avoid fabric softener as it can break down the elastic fibres. Air-dry rather than tumble-dry for best results.

Still have questions?

We're here to help! Get in touch with our team and we'll get back to you as soon as possible.